Refund policy
Return Policy
30-Day Money-Back Guarantee
We want you to feel confident in trying Optimum Shilajit. If you're not satisfied with your first purchase, you can return it within 30 days of ordering for a full refund.
Please note: Customers are responsible for return shipping costs and providing return labels. Refunds are processed after we receive the returned product or a photo of the return receipt sent via email to info@liveoptimum.co.
Steps to Return Your Order
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Notify Us:
Email us at info@liveoptimum.co to inform us about your return. Include the product, quantity, and reason for return so we can process your refund promptly. -
Prepare the Package:
Securely package the item for return, preferably in its original packaging. Contact us at info@liveoptimum.co for the return shipping address. -
Provide Proof of Return:
Send us a photo of the return receipt to info@liveoptimum.co for faster processing, or wait for us to receive and verify the return at our facility.
Important Notes
- Only products in new condition (unopened and unused in original packaging) are eligible for returns. We reserve the right to deny refunds for items showing signs of use.
- Refunds will be processed within 10 business days of verifying the return, using the original payment method.
- We comply with all applicable laws regarding returns and refunds.
Optimum reserves the right to update this policy to meet legal requirements.
For questions or concerns, please email us at info@liveoptimum.co.
Thank you for choosing Optimum—we appreciate your trust and support!