How can we help you?
Track an order, manage your subscription, or just talk to a real person on our family team. Whatever you need, you will get a straight answer the same day.
Handle it in a couple of clicks
Most things you can take care of yourself, any time of day. Pick what you need below.
Track my order
See where your box is right now. We will pull up your tracking and read you the status the moment you ask.
Track an orderManage my subscription
Skip a shipment, change how often it arrives, update the quantity, or pause any time. No fee, and never a hoop to jump through.
Manage subscriptionStart a return
You are covered by our money-back guarantee. If you do not feel the difference, write or call and we will take care of you right away.
Start a returnTalk to a real person
No bots, no scripts, no being passed around. A real person on our family team answers every message and call, the same day.
A family team, not a call center
Optimum is family-owned out of Florida. When you reach out, you are talking to the same people who pack your box and stand behind it.